Effective date: 10/28/2026

This policy supplements Velmara’s Terms for orders delivered outside the United States. The seller is Ecomfye Holdings LLC, doing business as Velmara. International availability is limited to the destinations and products we offer at checkout.

Currency and import costs

Review the checkout currency and total before purchase. Your payment provider may apply its own currency-conversion charges. Checkout will identify whether import taxes and duties are included or may be payable on arrival. If they are not included, you may be responsible for charges lawfully assessed by the destination authority or carrier, as disclosed before purchase.

Product restrictions and customs

A destination may impose product, ingredient, labeling or import restrictions. We may decline or cancel an order that cannot lawfully be supplied and refund an unfulfilled purchase as required. We remain responsible for obligations that the law places on the seller; this policy does not transfer those duties to you.

Customs inspections can extend transit beyond the estimate. We will assist with shipment inquiries. If a shipment is returned or refused, contact us to determine the appropriate remedy and any lawful, previously disclosed costs. We do not automatically forfeit the full order value because a package is delayed or rejected by customs.

Returns and local rights

Contact contact@velmarawellness.com before mailing an international return for the correct destination and customs instructions. The Refund Policy describes ordinary returns. Mandatory withdrawal, conformity, warranty and refund rights in your country remain available even if a general policy says otherwise.

Disputes

The governing-law provision in our Terms does not take away non-waivable protections or access to courts available under the law of your residence. Any arbitration agreement applies only if validly accepted and legally enforceable for your dispute and jurisdiction.